Refund and Return Policy

At Launch Flight & Co., we want you to love your purchase. If you are not completely satisfied, please review our refund and return policy below.

1. Eligibility for Returns

Items must be returned within 30 days of delivery.

Products must be unused, unworn, and in their original packaging.

Customized or personalized items are non-refundable, unless they arrive damaged or defective.

2. Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment. Please note that it may take several business days for your bank or credit card provider to reflect the refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at hello@paraglidingflight.com with your order details.

4. Shipping Returns

To return your product, please contact us at hello@paraglidingflight.com for return instructions. You are responsible for covering your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

5. Late or Missing Refunds

If you haven’t received your refund after it has been approved:

1. Check your bank account again.

2. Contact your credit card company, as it may take time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please reach out to us at hello@paraglidingflight.com